Traveler Information – TSA Cares Help Line
TSA Cares is a help line to assist travelers with disabilities and medical conditions. TSA recommends that passengers call 72 hours ahead of travel for information about what to expect during screening.
Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. TSA Cares will serve as an additional, dedicated resource specifically for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying. Travelers may also request a Passenger Support Specialist ahead of time by calling the TSA Cares hotline at 1-855-787-2227.
The hours of operation for the TSA Cares help line are Monday through Friday 8 a.m. – 11 p.m. EST and weekends and Holidays 9 a.m. – 8 p.m. EST. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail TSA-ContactCenter@dhs.gov.
When a passenger with a disability or medical condition calls TSA Cares, a representative will provide assistance, either with information about screening that is relevant to the passenger’s specific disability or medical condition, or the passenger may be referred to disability experts at TSA.
TSA recommends that passengers call approximately 72 hours ahead of travel so that TSA Cares has the opportunity to coordinate checkpoint support with a TSA Customer Service Manager located at the airport when necessary.
Passenger going through screeningOne of the primary goals of the Transportation Security Administration (TSA) is to provide the highest level of security and customer service to all who pass through our screening checkpoints. Our current policies and procedures focus on ensuring that all passengers, regardless of their personal situations and needs, are treated equally and with the dignity, respect, and courtesy they deserve. Although every person and item must be screened before entering each secure boarding area. All disability-related equipment, aids, and devices are allowed through security checkpoints once cleared through screening, for special assitance or to request a Passenger Support Specialist click here.
Please click on the links below for specific information about screening of disabilities and medical conditions.
Please click on the link, http://www.tsa.gov/traveler-information/travelers-disabilities-and-medical-conditions for specific information about what to expect for passengers who:
Have Difficulty Walking or Standing
Uses Wheelchair or Scooters
Cannot Remove Shoes
Have Metal Joint Implants
Have Internal Medical Devices
Have Medically Necessary Liquids
Have Medically Necessary Radioactive Substances
Use Portable Oxygen
Have CPAPs, BiPAPs, and APAPs
Has an External Medical Device
Are Breast Cancer Survivors
Have Children with Disabilities
Have Autism or Intellectual Disabilities
Are Blind or Visually Impaired
Use Service Dogs
Have a Prosthetic
Has a Cast, Brace, or Support Appliance
Has Difficulty Being Touched
Need Dressings and bandages
Are Deaf or Hearing Impaired
Have Difficulty Waiting in Line